Harare City Council — Services, Rates, Payments & Contacts

Services Provided

Water supply — municipal water to residential and commercial properties
Sewerage — waste water management and treatment
Refuse collection — domestic and commercial waste collection
Road maintenance — urban road repairs and maintenance
Street lighting — public lighting in residential and commercial areas
Building plan approvals — plans for new buildings, extensions and renovations
Business licensing — business licences, hawkers licences
Health services — clinics, food handlers certificates, public health inspections
Housing — municipal housing and housing applications
Fire services — fire brigade response

How to Pay Rates

Council rates cover water, sewerage, refuse collection and other services. Payment options:

In person: Rowan Martin Building (Town House), Julius Nyerere Way, Harare
Revenue halls: Council revenue halls in suburbs
EcoCash: Dial *151#, select Pay Bill, select Harare City Council, enter account number
Bank transfer: Pay directly to the council's bank account (details available at council offices)
Online: Check council website for online payment options

Pay on time: Late payment of rates can result in disconnection of water supply, penalties and legal action. The council can also attach property for non-payment.

Key Departments

Department	Services
Revenue	Rates, billing, account queries
Engineering	Roads, water, sewerage
Housing & Community Services	Housing applications, community facilities
Health	Clinics, health inspections, food handlers
Town Planning	Building plans, zoning, land use
Licensing	Business licences, vendor licences

Contact Details

Main office: Rowan Martin Building, Julius Nyerere Way, Harare
Phone: +263 242 753811
Emergency (water/sewerage): +263 242 751226
Fire brigade: 993 or +263 242 754812

Frequently Asked Questions

How do I pay Harare City Council rates?

You can pay at: Rowan Martin Building (town house), any council revenue hall, through EcoCash, bank transfer, or authorised agents.

What services does Harare City Council provide?

Services include: water supply, sewerage, refuse collection, road maintenance, street lighting, building plan approvals, business licensing, health services, and housing.

How do I apply for a building plan approval?

Submit your building plans (drawn by a registered architect or draughtsman) to the Town Planning department at Rowan Martin Building. Plans must comply with council by-laws and building regulations.

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Harare City Council Guide